Quick answers to the questions we hear most. Don’t see yours? Call customer service: Vantage Moving 208-740-1291 or VantageClean 208-247-6047, Monday–Friday 7am–7pm, Saturday–Sunday 9am–5pm Mountain.
Booking and estimates
How do I get a price?
Contact Vantage Moving at 208-740-1291 or VantageClean at 208-247-6047. Moves are quoted with a written estimate.
Is my estimate binding?
Moves are booked on a signed, flat-rate binding estimate with a deposit to hold your date. Your bill of lading is marked binding.
Will my things share a truck with someone else’s?
No. Every move is exclusive use. Your belongings are the only ones on the truck.
What areas do you serve?
Ada and Canyon counties, including Boise, Meridian, Eagle, Star, Kuna, Garden City, Nampa, Caldwell and Middleton.
Payments
How can I pay?
Cash, or credit or debit card with a 3% processing fee. ACH and checks are accepted only with office approval. See Payment Information.
When is payment due?
Local moves: before the crew leaves. Interstate moves: at destination, before the truck is unsealed. Cleaning: when the service is complete.
Will you ever ask me to pay by gift card, wire, Venmo, PayPal or Zelle?
Never. If anyone claiming to be Vantage asks for that, or texts you new payment instructions, call customer service before paying: Vantage Moving 208-740-1291 or VantageClean 208-247-6047, Monday–Friday 7am–7pm, Saturday–Sunday 9am–5pm Mountain.
Documents for your building
My apartment or HOA needs a certificate of insurance. How do I get one?
Request a certificate of insurance. We confirm within 24–48 hours. Certificates come from our insurance agent directly to the certificate holder.
Can I get a W-9?
Yes, through the same Request Documents form.
Damage and claims
Something was damaged. What do I do?
Take photos, keep the item, and upload them here. Moving: report within 15 calendar days of your move. Cleaning: within 48 hours. Full details: Claims Process.
Is my stuff insured during the move?
Your belongings are covered by the valuation level on your paperwork. The standard level is $0.60 per pound, per item, and you can upgrade before the move. See Valuation and Damage Claims Explained.
Trust
How do I know you’re legitimate?
We’re federally registered (USDOT 3408792, MC 1360776) and BBB Accredited. See Verify Vantage to check us yourself.
Someone says they’re from Vantage. How do I confirm?
Call customer service with your name and service date: Vantage Moving 208-740-1291 or VantageClean 208-247-6047, Monday–Friday 7am–7pm, Saturday–Sunday 9am–5pm Mountain, and we’ll confirm who is scheduled.
Hours
When can I reach someone?
Customer service and sales: Vantage Moving 208-740-1291 or VantageClean 208-247-6047, Monday–Friday 7am–7pm, Saturday–Sunday 9am–5pm Mountain. Outside those hours, our automated text assistant follows up.