Something broken, scratched or missing after your move or cleaning? Here is what to do right now.
1. Take photos
Photograph the damage up close and from a few feet away, before you move or clean up anything.
2. Keep the item
Do not throw it away or have it repaired yet. We may need to inspect it.
3. Send it to us
Upload your photos and documents. Include your move or service date and a short description of what happened. Prefer to call? 208-567-0912, Monday–Friday 8am–5pm Mountain.
4. Watch the deadline
Vantage Moving: within 15 calendar days of your move. Interstate moves: tell us within 15 days and file your formal written claim within 9 months of delivery (how interstate claims work). VantageClean: within 48 hours of your cleaning.
Read the full Claims Process.