Moving and cleaning protect your property in different ways, so each has its own rules. Pick your service below. A few minutes here saves a lot of back-and-forth if something ever goes wrong.
Something already damaged? Report it here.
Vantage Moving: how valuation works
Valuation is not insurance. It is the most we are responsible for if an item is lost or damaged while we handle it.
It is figured by weight, not by what you paid or what the item means to you. A heavy item and a light item with the same price can have very different limits.
You choose your level before the move starts. Your signed paperwork shows the level you chose, and crew members cannot change it on moving day.
The four levels
Released Value
- No deductible
- Automatic unless you upgrade in writing
Enhanced
- Or repair / like-kind replacement, whichever is less
- $250 deductible per claim
- $50,000 shipment limit
Full Value
- We repair, replace like-kind, or pay depreciated value
- $500 deductible per claim
- $100,000 shipment limit
Excess
- Written rider signed 72+ hours before the move
- Deductible set in the rider
Example: the same 100 lb dresser at each level
100 lb dresser, market value $1,200, destroyed in transit. What you would receive:
If the same dresser only needed a $200 professional repair, Enhanced Valuation would cover the repair, because repair costs less than the $600 limit. Under Released Value, the most for this dresser is still $60.
If something is damaged: five steps
What valuation does not cover
Interstate moves also follow federal rules. See Interstate Moving Disclosures. Your signed estimate, bill of lading and service agreement control. This page is a summary.
VantageClean: how damage claims work
Cleaning is different from moving. There is no per-pound valuation. If our work damages something, we look at what actually happened and choose a fair remedy.
Walk through within 48 hours. Report any damage or loss in writing within 48 hours after your cleaning is complete, with photos and a description of the item.
The same 48-hour window applies to a touch-up request if something wasn’t cleaned to standard.
Cleaning reveals. It doesn’t cause.
Dirt, grease, soap scum and buildup can hide wear that was already there. When that layer comes off, older damage becomes visible. We are not responsible for conditions like these:
Scratches, dents, cracks, chipsStains and discolorationGeneral wearLoose fixtures and hardwareWater or hidden damageBrittle blindsWorn caulk, flaking paint, peeling finishesPoor installation, defects, prior repairs
How we make it right
For an accepted claim, VantageClean chooses the reasonable remedy:
RepairProfessional restorationComparable replacementService creditPayment
Value is based on the item’s age, condition, depreciation and repair cost. It is not based on sentimental value or the price of a brand-new item. If we replace an item or pay its full adjusted value, the damaged item becomes ours.
Please let us inspect before any non-emergency repair or disposal. Emergency steps to stop more damage are fine, but keep the evidence.
Before we arrive
CashJewelry and watchesFirearmsMedicationIDs and keysImportant papersCollectibles and art
Put these away before your cleaning. Tell us about anything fragile, rare or high-value. VantageClean does not take custody of valuables and may skip areas where they’re left out.
We don’t connect, disconnect or repair electronics.
If you can’t find something
Start with a missing-item report. Tell us what the item is, where and when you last saw it, and who else had access. We’ll look into it with our team first.
If you believe something was stolen, report it to local police, generally within 48 hours, and send us the agency, report number and officer name. We cooperate fully with law enforcement. Customers may not search our team members, vehicles or belongings.
Good-faith reports are always welcome, even if they can’t be proven. Knowingly false accusations may end service and can carry legal consequences.
Your signed VantageClean Master Service Agreement controls. This page is a summary.
Take photos, keep the item, and send them to us. Questions about a claim: the management line, 208-567-0912, Monday–Friday 8am–5pm Mountain. Full details: Claims Process.