A little preparation makes your service faster, safer and less expensive. Here is what we ask before we arrive.
Before your move
- Confirm your inventory with us. Items not on your estimate, and anything over 200 pounds (safes, pianos, exercise equipment), can change the price, so tell us early.
- Disconnect, drain and cap appliances before we arrive. Our crews do not connect or disconnect gas, water or electrical lines.
- Pack and label boxes if you are packing yourself. We cannot be responsible for breakage inside boxes we did not pack unless the box itself was damaged in our care.
- Keep cash, jewelry, important papers, prescriptions and anything irreplaceable with you.
- Plan for you or an adult you authorize to be present for the entire move, at both ends.
- Reserve elevators, loading docks or parking if your building requires it, and tell us about long walks or stairs.
- Free planners and checklists: Moving Resources.
Items we cannot move
- Fuel, propane, gasoline and flammable liquids
- Firearms, ammunition and explosives
- Pets, plants, open food and alcohol
- Waterbeds, aquariums, reptile tanks and glass terrariums
- Anything unsanitary or hazardous
Before your cleaning
- Send accurate entry information: door or lockbox codes, gate codes, alarm instructions and parking.
- Make sure electricity and hot and cold running water are on.
- Secure pets, and let us know about any animals at the home.
- If minors are home, a responsible adult (18 or older) must stay with them. Our team cannot supervise children.
- Pick up clutter, dishes and laundry so we can spend the time cleaning.
- Tell us about delicate surfaces, like natural stone, so we use the right products.
- We provide routine cleaning only. We do not handle biohazards, sewage, mold, pests or hazardous waste.
Questions before your appointment? Call customer service: Vantage Moving 208-740-1291 or VantageClean 208-247-6047, Monday–Friday 7am–7pm, Saturday–Sunday 9am–5pm Mountain.