Plans change. Tell us as early as you can and we will work with you. Call customer service: Vantage Moving 208-740-1291 or VantageClean 208-247-6047, Monday–Friday 7am–7pm, Saturday–Sunday 9am–5pm Mountain.
VantageClean
Cancellation deadlines are measured from the start of your confirmed arrival window.
| When you cancel | Charge |
|---|---|
| 48 hours or more before | No charge |
| 24 to 48 hours before | 25% of the scheduled price |
| Less than 24 hours before | 50% of the scheduled price |
| On the service day (after 12:00 a.m.) | 100% of the scheduled price |
| We cannot get in (No Access Event) | 100% of the scheduled price |
- A one-time cleaning includes one free reschedule when you ask at least 48 hours ahead.
- Requests inside 48 hours follow the cancellation schedule unless we approve an exception in writing.
- We may waive or reduce charges for documented emergencies outside your control, like severe weather or a medical emergency.
- Recurring clients: weekly service is first offered a new day in the same week when possible. Repeated skips can change your plan or pricing.
Vantage Moving
Your estimate and service agreement list any deposit and change terms for your move. To change your date, call customer service as soon as possible; dates are first come, first served.