We want to fix problems fast, and we want to hear what we can do better.
- Start with customer service. Most questions, changes and billing issues are handled here: Vantage Moving 208-740-1291 or VantageClean 208-247-6047, Monday–Friday 7am–7pm, Saturday–Sunday 9am–5pm Mountain.
- Send details in writing. Upload photos and documents so your request is on record and goes to the right team.
- Still not resolved? Call the management line, 208-567-0912, Monday–Friday 8am–5pm Mountain. The management line is for legal concerns, safety or company risk, serious escalations, and any experience that is heading toward a one-star review.
Damage and claims
Use the damage report and claims process so your deadlines are protected.
Ideas, compliments and comments
Have an idea or want to tell us about a great crew? Use the contact form and choose the option to send a report or idea. Every message is read.
Outside help
You can always contact the Better Business Bureau. For interstate moves, your federal rights and options are explained in our Moving Safety Center.