How a VantageClean appointment works. Your accepted estimate and service agreement are the final word; this page is a plain-language summary.
- Booking. Your appointment is confirmed after you accept the written estimate, sign the service agreement and card authorization, and have a valid card on file. No deposit is required for standard service.
- Arrival window. We give you an arrival window, not an exact time. Traffic, weather and earlier appointments can affect arrival.
- Access. If we cannot get in (wrong code, locked gate, alarm, no one answers), the crew will call and text, try again at about 15 minutes, and leave at 30 minutes unless dispatch approves more waiting. A missed appointment may be charged in full.
- Changes on site. If the home is very different from what was described, we will ask before doing extra work or adjusting the price.
- Inspection. If you are home, look over the work before the crew leaves.
- Payment. Payment is due at completion. Your card on file is normally charged at completion or by the end of the business day.
Touch-up guarantee
Missed a spot? Submit a Service Touch-Up Request within 48 hours of completion, with photos, and we will make it right.
Damage
Report any damage in writing within 48 hours of completion. Please do not repair or throw away the item until we have had a chance to inspect it. How to report damage.